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Call
833-296-2967
Contact
support@muhle-shaving.com
Store info

Mon-Fri, 9am-5:30pm

Mon-Fri, 9am-5:30pm

Return Policy

30 DAY RETURNS

  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 833-296-2967 to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • You must have purchased the item from us at www.muhleshaving.com.
  • For all returns other than damaged, defective or incorrectly-shipped items (see below), you will be responsible for the shipping charges to return the item.
  • To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

Request a Return Authorization Number HERE. This will take you to our return portal, where you will enter your order number and email address to get a return authorization automatically.

You can also request a return number by phone: 833-296-2967 or email at support@muhleshaving.com.

Please allow 2-3 weeks for processing.

NOTE: Qualifying orders returned without prior authorization will be subject to a 25% restocking fee. Any applicable shipping and order processing charges will be deducted from the refund. This includes a $6.95 return label fee, if used. If the return is a result of an incorrect shipment or product defect, we will provide a return label free of charge. This policy is subject to change without prior notice.

DEFECTIVE, DAMAGED OR INCORRECT ITEMS:

  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 833-296-2967 to speak to a Customer Service Representative and receive your return authorization (if eligible). For hygienic purposes all sales of Razors & Blades are final. Items which have been partially used such as shaving creams, soaps, oils, etc. are also not eligible for return.
  • You must have purchased the item from us at www.bibandtucker.com.
  • If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
  • To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below. Refunds may take 4-10 business days to post to your account after processed. For more information regarding credits to your account, please contact your card issuer or payment processor.
  • We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
  • Damaged or defective items returned without their original packaging will not receive a refund.